This Refund Policy explains how refunds work for services provided by Cartup Inn LLC, doing business as EcomHyped ("Company", "we", "us", or "our"). It forms part of, and should be read together with, our Terms & Conditions.
01 Our Approach
We stand behind the work we do, and we want every client relationship to be a fair one. Because our services involve real time, strategy and hands-on work delivered from the start of an engagement, refunds are considered on a case-by-case basis in line with the terms below rather than issued automatically.
02 Eligibility For A Refund
Refund eligibility, if any, and the applicable window are set out in your specific service agreement or order form at the time of purchase. Where a refund window applies, requests must be submitted in writing within that window from your purchase or onboarding date, whichever your agreement specifies.
03 Non-Refundable Items
The following are generally non-refundable: advertising spend, platform fees, third-party software or tool costs, and fees for work already performed, delivered or in progress at the time of your request. Setup fees and custom work delivered as agreed are also non-refundable once the associated milestone has been completed.
04 How To Request A Refund
To request a refund, email info@ecomhyped.com with your name, the service purchased, your order or invoice reference, and the reason for your request. We may ask for additional information to process your request.
05 Review & Timeline
We aim to acknowledge refund requests within 2 business days and to complete our review within 10 business days of receiving all information we need. If approved, refunds are issued to the original payment method and may take additional time to appear depending on your bank or payment provider.
06 Approved Refunds
Where a refund is approved, it will reflect fees paid for services not yet delivered, less any non-refundable costs described above. Partial refunds may apply where part of an engagement has already been completed.
07 Cancellations
You may cancel an ongoing engagement in line with the notice period set out in your service agreement. Cancelling does not automatically entitle you to a refund of fees for work already performed; see the eligibility terms above.
08 Chargebacks
We ask that you contact us directly before filing a chargeback or payment dispute with your bank or card provider, so that we have the opportunity to resolve the issue. Filing a chargeback for services that have already been delivered may result in suspension of ongoing work.
09 Changes To This Policy
We may update this Refund Policy at any time. Changes take effect when posted on this page, and the Last Updated date will be revised. Changes do not apply retroactively to purchases made before the update.
5900 Balcones Drive STE 10357, Austin, TX 78731, United States
Email: info@ecomhyped.com
Phone: +1 (512) 828 6650